NASHVILLE, Tenn. – July 24, 2024 – In a move set to provide mobile customers with fast, reliable and comprehensive protection, Optimum Mobile and Asurion have joined forces to launch a comprehensive mobile device protection program. This partnership builds on their successful collaboration in the broadband space.
Aligned with Optimum Mobile's mission to deliver more value, choice, and convenience than ever before, customers enrolled in Optimum Mobile Protection Plans can enjoy the advantages of as soon as next-day device replacement delivered to their doorstep if their device is damaged, lost, stolen, or malfunctioning past its warranty period. Customers can also visit one of the 700+ uBreakiFix® by Asurion stores nationwide for fast, on-site, unlimited cracked screen repairs through their protection plan coverage. Plan members also benefit from complimentary tech support provided by Asurion’s network of Experts.
"Optimum is committed to delivering the highest level of service and support to all its customers across its full suite of connectivity solutions, and we are excited to be partnering with Asurion to now offer device protection plans for our mobile customers, who enjoy coverage on America’s largest 5G network," said John Lombardi, Senior Vice President of Mobile Product Management at Optimum. "Asurion's proven track record and shared vision of providing high-quality service will continue to ensure that mobile customers throughout Optimum's service area will receive support whenever and wherever they need it for the best-in-class connectivity experience.”
“Expanding our partnership with Optimum Mobile into the mobile sector is an exciting step forward,” said Jeff Connell, Senior Vice President of Client Services. “We are committed to delivering exceptional service for our partners and ensuring that Optimum Mobile customers have the protection they need to stay connected no matter the device.”
Highlights of the Device Protection Program
- All-Inclusive Protection: Safeguards against accidental damage, theft, loss, and mechanical breakdown.
- Speedy Replacements: Prompt and efficient device replacement or repair, ensuring your back up and running as soon as the next day.
- 24/7 Assistance: Around-the-clock customer service to handle concerns and support claims.
- Unlimited Battery Replacements: If diagnostic tests indicate device’s battery isn’t holding a charge effectively, we’ll replace it for you.
The device protection program is available to all Optimum Mobile customers starting today. For more information about the program and how to enroll, please visit https://www.asurion.com/optimum/ or contact customer support at 844-213-2061.
About Asurion
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.